06.10.10
They say the only thing certain is death and taxes, well I would have to disagree. In our line of work hot tubs break down. It is a certainty. Granted some more than others, but eventually service will be required.
Be Prepared
If you find yourself in the unfortunate position of needing hot tub service, repair, or spa parts, there are a couple of things you will want to have readily available.
1. Your Spa Make – It is always a good idea to know who made your spa.
2. Your Spa Model – Most models vary vastly.
3. Phone Number – The phone number of your support team is important for getting your spa up and running fast. Besides, most technical support companies don?t charge a fee for troubleshooting.
Save Time and Money With Orchard
Hot tubs are so easy to fix. I know, I know. One look ?under the hood? and you are sure to see tubes, wires and electronics that seem to be all over the place, but rest assured the tools required to remove and replace any of the components equate to a philips head screw driver, a flat head screw driver, and an adjustable wrench (great technical support doesn?t hurt either). Seriously! There isn?t anything that can?t be fixed or replaced in a matter of minutes.
The next time you need help whether it?s to get a handle on your spa water chemistry, to replace a spa pump or to find out why your spa is making so much noise, just reach out and touch someone. It is free, friendly and fast. You just might be glad you did!
03.17.10
Our Customer Care is representative that we really care about helping you. We are knowledgeable in every facet of water chemistry and hot tub operation.
We are available to answer most of your questions and problems can usually be resolved with a simple phone call. If troubleshooting over the phone is not sufficient, our representative will arrange for service in a timely manner.
Our Customer Care also carries everything you need from chemicals and cleaning supplies. We can answer any questions you may have on any of our supplies and additions. We will also be able to offer suggestions on related topics.
When you actually have your hot tub up and running please call us if you have any queries regarding the operation. Or any general questions about how to get the most enjoyment and benefit from your Hot Tub.
We are very passionate about the product we are selling so we will call you after a few weeks to see how you are getting along with your new Orchard Hot Tub. It is very important to us that you enjoy the product and that we can continue to be of service throughout the life time of your Hot tub.
We have all the Chemicals and accessories that you will ever need to keep your Hot Tub in good working order at very competitive prices so always check us out first to see what we have on offer.
The good natured people we are will be happy answer questions on total alkalinity, water quality, pH, cover & shell care, calcium hardness, product advice and recommendations, hot tub chemicals, etc. — anything not already covered in our online guides.
While you maintain your Hot Tub over a period of time you may forget things.
Don’t feel as though you can’t call us if it’s been along time. We are different to most retail outlets as the product is unique and we actually enjoy talking to both past and present customers
We built our reputation, and our business, on customer service.